Kapt KardsMy Stack 0Customer care
Policy for purchases made directly through Kapt Kards.
Kapt Kards does not accept returns for buyer’s remorse, a change of mind, ordering the wrong item, price changes after purchase, or condition details that were visible in the listing photographs. Each collectible is individually photographed and described in good faith, and buyers are responsible for reviewing the listing before completing a purchase.
An item that arrives damaged in transit may qualify for a full refund, partial refund, or replacement when available. Shipping damage must be verified. Submit a request within 7 days of delivery and include clear photographs of the item, its packaging, and the shipping damage.
A shipment that is confirmed lost by the carrier, or that does not arrive within a reasonable delivery period, may qualify for a refund or replacement after review. Tracking information, shipping method, delivery scans, and other available evidence may be used to verify the claim. Untracked envelope shipments do not provide carrier delivery confirmation and are reviewed using the available shipment records.
Please report an incorrect item or a material listing error within 7 days of delivery. Verified issues will be reviewed and resolved appropriately.
Use the secure refund request form below. Include your order number, shipment details, a description of the issue, and supporting photographs when applicable.
Purchases completed through eBay or another marketplace are governed by the return and refund terms shown on that marketplace and should be handled through the applicable marketplace order page.